Warranty

RETURN & EXCHANGE
what is the  warranty about your products

Our products come with 24 months warranty, you can find the details on our page warranty & return


do i need to keep the orginal package or box of the products

Please keep the original package if you need to return the product. It is the easiest way to get your products back to us. Thanks a lot.

shipping

how long does the delivery  take

We need 3 to 5 working days to process the order, according the shipping style  by sea or  air 
and usually 6-10 days later you will receive your products by air and  25-35 days  by sea 
The shipping is delayed for some objective or uncontrolled reasons. 
We will notice our customers ahead of delays.

order

how to  order

you can order products through lumentree.co without even having to register . we accept credit cards.and secure
payment option PayPal is supported too. We also accept wire transfer and Western Union payments.


how about the  MOQ

Most of our products have no minimum order requirements, 
so you can shop for retail products at wholesale prices! Wholesalers can shop big and get even larger discounts.



SERVICE

where can i find the user manual of my product

you can find the user manual on every product page or visit user manual online in the support area

company

about lumentree

LumenTree is an innovative and forward-thinking solar company specializing in the development and production of PV hybrid inverters and energy storage systems. 
With the commitment to sustain our Earth beyond the sun, we offer a myriad of hybrid energy solutions that are mostly employed in residential, commercial, and utility-scale systems.       
We for never-ending technological innovations—with an internal R&D staff of over 35 people. 
We are able to offer the most up-to-date products that empower a sustainable future, all the while providing top-of-the-line quality and service. 
As we work toward our vision for sustaining our Earth beyond the sun, we never lose sight of the four commitments that have guided us from the beginning: innovation, quality, sustainability and responsibility.